Your alldayPA account

alldayPA is an online office and personal assistant/secretarial service and is designed to provide a personal and business tool for both individuals and businesses including professionals, students, small and medium-sized enterprises and large companies. The service is provided by ADP Call Centres Ltd, Po Box 277, Manchester M50 2ZU (Company No: 3908228) and its suppliers (“we”/”our”/”us”). In order to be able to use any part of alldayPA you are required to complete alldayPA’s registration process to obtain an alldayPA Account. You agree to keep your alldayPA account password secret at all times and to inform us and change it if you believe that another person has become aware of it. You are solely responsible for all use or misuse of your username and password, and any losses or damages arising from such use or misuse. You confirm that all information supplied by you to us is current, complete and accurate in all respects and you agree to notify us immediately of any changes to this information. If you have (or we believe that you have) provided false information or have (or we believe that you have) failed to notify us of any changes then we shall have the right to terminate your alldayPA Account (see Termination below).

We shall comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Services

alldayPA offers registered users the following services:

Virtual Office - click here
Online Office provides you with secure access to information that is normally found at your physical workplace. Access to and use of the Online Office is available free of charge to registered members after a £20 verification fee or your monthly subscription is debited from your credit/debit card.

Secretary - click here
When you are a registered member with alldayPA you are also allocated a personal telephone number which gives you access to a live secretary at alldayPA 24 hours a day. The secretarial service includes professional dictation which can be emailed or faxed.

Phone Answering Service - click here
As a registered member you will have your calls answered personally by alldayPA 24 hours a day, 7 days a week, 365 days a year. Your telephone number is your bespoke communication line and your call answering details can be amended at any time. You can use your telephone number as a personal message taking service or as a call transferring service. All your messages can optionally be sent to your personal mobile by SMS. You can also divert any land line or mobile number to your telephone number.

Billing

We will charge your credit/debit card on a monthly basis (or earlier if you reach your billing threshold). alldayPA will email your invoice to your alldayPA online office. After issue of this invoice your registered credit/debit card will be charged. If the credit/debit card payment is rejected we will charge an additional administration fee, plus interest on the sum due, from the date when such payment was due until the date of actual payment at a rate per annum of 4% above the base rate from the Royal Bank of Scotland PLC. Such interest shall accrue from day to day and shall be compounded annually. Furthermore, in certain circumstances we may disclose such failure to pay to a debt collection agency or a credit reference agency. For more information see our Privacy Policy.

User content and restrictions

You acknowledge that you are responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages and other materials (“User Content”) that you upload, post, email or otherwise transmit or receive via alldayPA, or that we produce for you as part of the service. We shall have the right, in our sole discretion, to remove, block or refuse to produce any User Content that
- is unlawful, abusive, defamatory, obscene or otherwise objectionable.
In particular you agree not to upload, post, email or otherwise transmit via alldayPA any material that: is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; or
- infringes any patent, trademark, trade secret, copyright or other proprietary rights; or
- contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy functionality of any computer software or hardware or telecommunications equipment.
Please note that: currently the Call Answering and Secretarial services can receive calls from within the UK and the majority of countries around the world.
Any telephone number allocated by us to you will remain our property at all times and we may reallocate such number at our sole discretion.
We reserve the right to temporarily or permanently discontinue or to restrict your access to parts or all of alldayPA at any time without notice or liability. alldayPA contains hyperlinks to web sites operated by other parties. Such hyperlinks are provided for your reference only. We make no representations or warranties about those sites or their content nor that the links work. We reserve the right to restrict the total storage space occupied by your User Content, the right to restrict the size of individual documents and images and the right to remove any emails (including attachments) which are more than 3 months old.
You agree not to:

• interfere with or disrupt the alldayPA service in any way;
• impersonate any person or entity, including, but not limited to, an alldayPA official, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• send “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation;
• forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service;
• other than in the ordinary course of use of alldayPA, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the alldayPA service, use of the alldayPA service, or access to the alldayPA service;
• use the alldayPA service for any unlawful activity

Intellectual Property

“ALLDAYPA” is a trade mark. You may not use this or any other trade marks on alldayPA without prior written permission of the owner or licensor. The general contents of alldayPA and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions. You may download and/or print off the visible text and graphics for your personal non-commercial use from the parts of alldayPA which are generally accessible to all users. You may also download and/or print off User Content. However, you may not reproduce any of the other contents from alldayPA including, but not limited to, the structure, overall style and program code.

Limitation of Liability

We shall use reasonable skill and care in providing alldayPA to you. Except as expressly provided in these terms and conditions, we expressly disclaim, to the extent permitted by law, any further representations (except misrepresentations made fraudulently), warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. In particular, we shall not be liable to you for any mistakes made in connection with the Call Answering and Secretary services. We shall not be liable in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions or alldayPA for consequential, indirect or special loss or damage or any economic od (including loss of revenues, profits, contracts, business or anticipated savings), in each case whether or not advised of the possibility of such loss or damage and howsoever incurred.
Our maximum liability in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions and/or alldayPA, shall, in respect of one or more events or series of events (whether connected or unconnected) taking place within any twelve month period be limited to the greater of £50 or the sums paid by you in such period. Notwithstanding any provision of these terms and conditions: (i) your statutory rights as a consumer are not affected; (ii) we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Security

It is very important to us to keep information about you and User Content confidential and secure and we will use reasonable endeavours to keep your information and User Content confidential and secure. However we cannot ensure or warrant the confidentiality or security of any information or User Content. You also agree that we have no responsibility or liability for the deletion or failure to store any messages or other User Content maintained or transmitted by alldayPA.

Indemnity

If you use alldayPA for any illegal purpose or for any purpose other than that expressly permitted by these terms and conditions or in breach of these terms and conditions you will be liable to indemnify us in full for any loss, liability or cost which we incur that arises from or in connection with any such use or alleged use.

Modifications

We may change or supplement these terms and conditions from time to time, including, without limitation, the charges. We will ensure that any such changes or supplements are made reasonably apparent to you and we will send an email to your alldayPA email address at least [14] days in advance. If we do change or supplement these terms and conditions then you may terminate this Agreement in accordance with the provisions set out below (see Termination below). Otherwise, you will be bound by such changes or supplements.

Complaints

We are dedicated to providing you with a quality service. However in the unlikely event that you should have a complaint with regard to alldayPA please send an email to complaints@headoffice.alldaypa.com. We will use reasonable endeavours to investigate your complaint and respond to you within 48 hours of receipt of your email.

Cancellation and Termination

You have the right to cancel your registration for the alldayPA services within 7 working days of your registration, subject to you not using the service. Should you wish to do this, please notify us by emailing us at termination@cancellations.alldaypa.com. You may terminate this Agreement at any time by giving us not less than 30 days advance notice in writing. You may also terminate this agreement by giving us not less than 14 days advance notice from the date on which we change or supplement these terms and conditions.
You agree that we, in our sole discretion, may terminate your alldayPA account immediately (including, without limitation, your username, password, Online Office) for any reason including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with these terms and conditions. In particular we reserve the right to terminate your Call Answering and registration and telephone number if these are not used for a period of 90 days. On termination, you will be entitled to a refund of your £20 verification fee if your alldayPA account has not been used. However, if your alldayPA account has been used you will not be entitled to any refund regardless of whether there is a balance unused at the time. Your monthly subscription is non refundable. We may suspend or terminate your use of alldayPA until you have made all payments due.

General

These terms and conditions are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.
To the extent that any provision of these terms and conditions is determined to be invalid, unlawful or unenforcable then that provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these terms and conditions shall continue in effect.
You acknowledge that you have entered into these terms and conditions in reliance only on the representations, warranties and promises specifically contained or incorporated in these terms and conditions and, save as expressly set out in these terms and conditions, we shall have no liability in respect of any other representation, warranty or promise made prior to these terms and conditions unless it was made fraudulently.
Any rights not expressly granted in these terms and conditions are reserved.

Privacy Policy

General
We take your privacy seriously. This privacy policy explains the steps we take to ensure that information about you is kept secure and confidential. Please read this privacy policy carefully, as once you use alldayPA you will be deemed to have read and accepted this privacy policy.

Collection of Information
We will only collect personal information about you, given by you, when you register with us or contact us for information. You may request a copy of the personal information we have about you, and may correct it if you wish, by emailing us at privacy@customerservice.alldaypa.com.

Purposes 
We collect information about you so that we can inform you of product and services which may be of interest to you, to send you news items and also to help us improve and personalise alldayPA.

Disclosure
We may disclose information obtained from you to actual and potential commercial partners of alldayPA (such as advertisers) but only as part of aggregate statistics, for example, the number of alldayPA registered users, and the typical nature and location of their organisations etc.
We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent. If you give your consent, third parties may then occasionally send communications to you to provide information, offers and service that may be of interest to you. You may withdraw your consent at any time by emailing us at privacy@customerservice.alldaypa.com.
In certain circumstances we may need to disclose information about you if you breach this Privacy Policy and/or our Terms and Conditions. For example, if you fail to make payments as they become due, we may disclose this to a debt collection agency or a credit reference agency. We may also disclose or access your account if required to do so by law or by any Governmental body. We may sell your information to a third party as part of the sale of the whole or part of our business, or if alldayPA goes insolvent.

Security
Keeping information about you secure is very important to us. However, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, or which we store.

Cookies
We do not use cookies to collect personal information about you. However, use of Online Office requires that your browser is set to accept session cookies. A ‘session cookie’ is a memory resident cookie that is deleted automatically by the browser when the session is ended (i.e. the browser is shut down). We use cookies to hold a unique ID number identifying which member is currently logged on at the PC. If your browser does not accept cookies, you will continually get error messages and will be unable to use your Online Office.